Suna Living Co., Ltd.
95 Moo 3, Khun Khong, Hang Dong,
Chiang-Mai, Thailand 50230


Order confirmation
Order confirmation by 50% deposit of the total amount or otherwise written agreed.Once the deposit is received , this will be regarded as confirmation of the order.
Production will start after order confirmation and exact finalising date will be given. Production time average 30-90 days. Buyer is in responsibility to wire the deposit amount and open balance amount including international and domestic bank charges.

Order completion
You will be informed by email of your order status and once your order will be ready to be collected at our factory warehouse.By FOB Bangkok order(s), your container needs a confirmed booking by shipping line/agent. Once the remaining balance of your order is received, we will release your order from our factory and hand the documents to your forwarder. Completed orders have to be collected within 14 days after order completion, delivery date ex-factory. After 14 days we charge 250 THB a CBM with a maximum of 14 days. When order(s) are not claimed or open balance not received within 28 days after order completion, will be cancelled without any refund.

Ex-Factory, customer has to arrange a shipping agent in order to collect. Suna Living Co.,Ltd will not be responsible or liable for any damages caused by your shipping agent. Loading instructions will be given by our staff to your shipping agent. Suna Living Co.,Ltd. staff will take pictures while loading at our factory warehouse.

FOB (free on board) Bangkok port
FOB Bangkok, Suna Living Co.,Ltd will take full respond for container loading and transportation to Bangkok. All needed documents include standard(*) fumigation certificate will be issued.
(* Exclusive or other than our standard export fumigation process will have additional costs for buying customer)

Products will be packed in 5 layer carton box. Custom labels can be printed on your request. When desired, please send us your artwork within 14 days prior finishing date with a minimum of 300 DPI. Chandeliers will be packed in boxes, crates or carton paper wrap. Furniture will be wrapped with PE Foam and carton. Wooden products will be fumigated twice prior packing. Wooden products will be gas kiln dried, checked and assembled between 8-15% .

Any claims have to been made within 30 days after the ETA date for international orders and within 30 days after completion date for domestic orders. We will require pictures/report(s) with its original packing of damaged product(s). We will investigate the root cause of the problem. When it turns out to be a problem or cause from our production, we will consider (a partial) refund.
When using an agent for quality control (QC) and inspection, claim(s) will be for full responsibility of acting agent.

All prices are quoted in Thai Baht, ex-factory. Our prices are excluding 7% VAT. Domestic sales will be subject with VAT. Exports order will be exempted 7% VAT with proof of export documents by your shipping agent. Other currencies shown on our website or documents than Thai Baht are not in real time. Payments in other currencies then Thai Baht will be calculated with the exchange rate of issue date of document.

Suna Living Co.,Ltd 2016